Exchanges & Returns
Exchanges & Returns – Italy
At Pleasures Milano, you’re free to choose what you really want.
If for any reason something isn’t right, you can request a return, exchange or refund within 30 days of delivery.
We believe in keeping things simple and fair — no tricks, just clear conditions.
Return conditions
To be eligible for a return, the product must be:
* unused and in perfect condition
* returned with its original packaging
* free from scratches or signs of wear
* with the box intact and not damaged
Please make sure you do not wear or use the item before deciding to return it.
If the product has been opened and the original packaging is missing or damaged, the return will not be accepted.
Important: if a return arrives damaged or not compliant with these conditions, it will be rejected and return shipping costs will be charged to the customer.
How to return an item
1. Contact us via WhatsApp or email including:
* order number
* full name
* item you wish to return or exchange
2. Pack the item carefully, protecting the original packaging
3. Ship it to:
PLS S.r.l.
Via Gustavo Fara 7
20124 Milan – Italy
Return shipping costs
Return shipping is always the responsibility of the customer.
If you prefer, we can arrange a UPS pickup for you:
* cost: €9.90
* this amount will be deducted from your refund
Refunds & exchanges
* If you choose an exchange, the replacement item will be shipped at our expense
* Refunds are issued:
* to the original payment method
* or as store credit
We’ll reserve your replacement item and ship it as soon as your return is received.
A quick note from us
We’re not a big marketplace — we’re an independent snowboard shop.
That means real support, real advice, and real people on the other side.
If you’re unsure about anything before buying, just reach out — we’ll help you get it right the first time.
Customer support
Phone: +39 351 8655205 / +39 02 89455527
Hours: Mon–Sat 10:00–13:00 / 15:00–18:00
Email: info@pleasuresmilano.com
Exchanges & Returns – Europe & International Orders
For international orders, the same 30-day return policy applies, with some differences regarding shipping.
Return conditions
Items must be returned:
* unused and in perfect condition
* with original packaging intact
* with no signs of wear
Returns that do not meet these conditions will be refused, and return shipping costs will remain the customer’s responsibility.
Return shipping
Return shipping is always the responsibility of the customer.
You have two options:
1. Arrange your own shipping
Send the parcel with your preferred courier to:
PLS S.r.l.
Via Gustavo Fara 7
20124 Milan – Italy
Pickup arranged by us (Europe Zone A only)
For selected European areas (Zone A), we can organise collection:
* cost: €14.90
* deducted from your refund
For all other European countries and non-EU destinations, returns must be arranged independently.
Refunds & exchanges
Once we receive and inspect your return:
* you can receive a refund
* or choose store credit
Important note
We strongly recommend checking product details carefully before purchasing.
As an independent shop, we put a lot of effort into offering personalised support — and we appreciate customers who buy consciously.
If in doubt, just ask. We’re here to help.
Customer support
Phone: +39 351 8655205 / +39 02 89455527
Email: info@pleasuresmilano.com